Awaken is seeking an extraordinary Account Manager
Apply now
About Awaken
Awaken Interactive is a digital marketing agency dedicated to enabling our clients effectively deliver life-changing information to patients and healthcare professionals via digital platforms. Join our growing team of digital marketing experts as Account Manager.
Account Manager
As an Awaken AM, you are the main point of contact for many of our digital marketing focused medical device clients. As a self-starter you’ll find yourself setting up and completely running client calls and internal meetings, ensuring follow-up for both. There will be challenges and tough questions to answer from all external and internal stakeholders involved. As such, your communication style must be energetic and empathetic to manage all types of personalities. You’ll discuss strategy with your clients and help them develop plans for all of their digital marketing endeavors. Your ability to juggle a plethora of projects among multiple clients and client contacts is preeminent. You are Awaken, so you know how handle pressure all the while maintaining your cool.
Existing Experience
You have:
- 7+ years in Digital Marketing know-how
- 5+ years is a Healthcare Marketing background
- 3+ years of Search Engine Marketing understanding is a bonus
This includes hands-on knowledge of managing and supporting:
- Websites (Development, maintenance, and regular updates)
- HTML Email Campaigns
- Analytics & Reporting Projects
- SEM
- SEO
- Any CMS platforms is a plus
Must-Have Skills
- Prioritization — Knowing when to move from one project to another and which team and resources should be focusing on which based on milestones, urgency, issues, delays, and quality is paramount
- Organization — Extremely robust organization skills
- Enthusiasm — Provide a proactive approach to projects and clients
- Consideration — An exceptionally keen eye to detail
- Communication — Exemplary interpersonal skills required when corresponding with the client, developers, consultants, and stakeholders to name just a few of your daily interactions
Essential Responsibilities
- Meet with clients frequently
- Setup and run calls
- Provide summaries to the team (External and internal)
- Assign tasks to client and internal resources from calls
- Build project briefs, aligning with the client and internal teams
- Present project timelines, scope, strategy, and results to clients
- Support quality control to ensure final product is built to perfection
- Deliver completed projects to client on time
- Day-to-day administrative tasks (E.g., Slack messages with clients, address emails, Teams chat with internal team, Wrike for task assignments and follow through, meeting follow-ups, budget tracking)
- Define and maintain budgets for multiple projects (E.g., Out-of-pocket expenses, media budgets, licensing fees)
- Budget planning (Ensuring the project stays within the allocated budget)
- Create estimates and SOW’s for projects
- Manage invoicing
High Accountability
As an Account Manager, you’ll be held accountable to your direct report (E.g., A co-founder of Awaken) for all projects in your purview. As such, it’s imperative you are a strong yet inclusive team leader, yielding you the best results for our clients, your team, yourself, and ultimately Awaken.
Other Details
- We work remotely 100% of the time.
- Awaken provides ten (10) vacation days & ten (10) sick days, which accrue per calendar year.
- You will have a performance review at 3 months and 12 months the first year; annually after that.
Apply now